Privacy Policy

Who we are

Suggested text: Our website address is: https://sathatowservice.com/

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under the Saudi Personal Data Protection Law (PDPL).

Data We Collect

Personal Identifiable Information (PII)

Suggested text: We may collect:

  • Full name
  • Email address
  • Phone number
  • Home or service address (for towing dispatch)
  • Vehicle details
  • Payment information (if required for services)

We only collect what is necessary for the purpose specified.

Technical & Usage Data

Suggested text: We may process:

  • IP address
  • Browser type
  • Cookies and similar tracking technologies
  • Pages visited and interactions on the site

Purpose of Data Collection

Suggested text: We collect and process personal data for the following lawful purposes:

  • Providing towing and roadside assistance services
  • Scheduling and dispatching service calls
  • Billing and payment processing
  • Responding to customer inquiries and support
  • Improving website and services
  • Complying with legal obligations under PDPL and other Saudi laws

Lawful Basis for Processing

Suggested text: Under PDPL, we process personal data based on:

  • Consent: You agree when you provide your details or use our services.
  • Contract: To fulfill the service agreement (e.g., tow your vehicle).
  • Legal obligations: Record keeping and compliance with applicable laws.

Cookies and Tracking Technologies

Suggested text: We use cookies and similar technologies to:

  • Improve site performance
  • Store preferences
  • Provide personalized experience

Users can adjust browser settings to reject cookies, but some services may not work properly without them.

Sharing Data with Third Parties

Suggested text: We may share data with:

  • Payment processors
  • IT support and hosting providers
  • Analytics and marketing service providers
  • Government or legal authorities, if required by law

We do not share personal data with unrelated third parties for marketing without consent.

Data Security

Suggested text: We use administrative, technical, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction in compliance with PDPL standards.

Data Retention

Suggested text: We retain personal data only as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

After that, data is securely deleted or anonymized.

Your Rights

Suggested text: Under Saudi PDPL, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Delete your data (subject to legal and service needs)
  • Withdraw consent at any time
  • Objection to certain processing
  • Request data portability

To exercise your rights, contact [sathtowservice@gmail.com].

Children’s Privacy

Suggested text: Our services are not directed at children under 13. We do not intentionally collect their data.

Contact Us

Suggested text: If you have questions about this Privacy Policy or data practices, contact:

Email: [sathtowservice@gmail.com]